Frequently Asked Questions (FAQ)

WHEN WILL I GET MY LAUNDRY BACK?

We try our best to ensure that your clothes get delivered to you at the promised time. All wash, dry and fold orders will be returned in 24 to 48 hours. In case we’re overloaded, you will get free one pickup.

HOW MUCH DO MY CLOTHES WEIGHT?

Shirt

200 - 300 g.

T-Shirt

150 – 200 g.

Jeans

600 – 800 g.

Trousers

500 – 700 g.

Salwaar/ Churidar

200 – 400 g.

Cotton Paint

450 – 500 g.

Ladies T-shirt

100 – 150 g.

Kurtha

120 – 150 g.

Dupatta

120 – 150 g.

Leggings

150 – 180 g.

Scarf

50 – 80 g.

Track Pant

250 – 300 g.

Shorts

200 – 250 g.

Pair Of Undergarments

120 – 150 g.

Patiyala

150 – 180 g.

HOW DO I SCHEDULE A PICKUP?

Simply go online on our Android/IOS APP or Website and click away. You can also call us on our TOLL FREE or email us to schedule a delivery.

WHAT ARE YOUR STORE TIMINGS?

We are available at 24*7 hours.

WHAT CITIES DO YOU PROVIDE PICKUP AND DROP?

We’re always adding new cities in India. Currently, we provide pickup and drop for the following cities:

  • Allahabad
  • Varanasi
  • Lucknow
  • Kanpur

IS THE STORE CLEAN?

Yes, in fact we take great pride in how clean we keep our stores.

DO YOU MIX MY CLOTHES WITH OTHER PEOPLE'S CLOTHES?

We understand what hygiene means to you when it comes to your clothes. We do not mix any of your clothes with those of others in order to maintain hygiene. We label each washer, dryer and laundry cart with your identifying information.

WHAT HAPPENS IF CLOTHES IN MY WASH ORDER ARE DAMAGED?

Any items determined to have been damaged/ lost by The Washing24 will be reimbursed in accordance with the International Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Before you contact us about damages, please see our terms of service.

HOW DO I HAVE TO PAY FOR YOUR SERVICES?

Payment shall be collected at the time of delivery of garments.

DO YOU ALSO USE FABRIC SOFTENERS?

Fabric softeners can be provided on request. Just let us know.

DO YOU ALSO PROVIDE DRY WASH?

Yes, We provide dry wash service.

CAN I WASH COMFORTERS, BLANKETS, OR QUILTS?

Yes. Please see our charge sheet for further details.

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